Privacy Policy — BetPro Live Data Protection Pakistan

1. Overview

BetPro Live takes your privacy seriously. This policy is written in plain language so you actually understand what happens to your data — not buried in legal terms that nobody reads. When you register an account, place a bet, deposit funds or simply browse the platform, we collect certain information. This document tells you exactly what that is and what we do with it.

By registering and using BetPro Live, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the platform. This policy applies to the BetPro Live website, mobile app and all associated services available to players in Pakistan.

This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform. Together, both documents form the complete agreement between you and BetPro Live regarding your account and data.

2. Data We Collect

BetPro Live collects personal data from you in several ways — information you provide directly during registration, information generated by your activity on the platform, and technical data collected automatically when you use the site or app. Here is a breakdown of the main categories.

We only collect the data that is genuinely needed for the purpose described. We do not collect data just because we can. If a piece of information is not listed above, we are not collecting it as standard practice.

3. How We Use Your Data

The data BetPro Live collects is used for specific, legitimate purposes related to operating the platform and maintaining your account. We do not use your data for purposes beyond what is necessary.

• Account management: Your identity and contact data is used to create and maintain your BetPro Live account, verify your identity and allow you to log in securely.
• Processing transactions: Your financial data is used to process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform personalisation: Your activity data helps us understand which sports, games and features you use most — cricket betting, PSL markets, slot games — so we can improve the experience.
• Security and fraud prevention: Technical data and activity patterns help us identify unusual behaviour, unauthorised access attempts and potential fraud on the platform.
• Customer support: Communications data is used to handle your support queries and resolve account issues efficiently.
• Promotions and bonuses: Where you have opted in to receive promotional communications, we may use your data to send you relevant bonus offers and platform updates. You can opt out at any time through your account settings.
• Responsible gaming: Activity data helps our responsible gaming systems flag patterns that may indicate a player needs support, in line with our responsible gaming commitments.
• Legal and compliance: We may use and retain data as required by our internal compliance procedures, including identity verification and anti-fraud measures.

4. Payment Data & PKR Transactions

All financial transactions on BetPro Live are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, a bank transfer, debit or credit card or any other supported mobile wallet, we process payment information as part of that transaction.

BetPro Live does not store your full payment credentials (such as card numbers or JazzCash PINs) on our own servers. Payment processing is handled via secure third-party payment processors who are bound by their own security standards. We retain a transaction record — the amount, date, method and outcome — as part of your account history for verification and dispute resolution purposes.

• Payment data is used exclusively to process your transactions and verify payment method ownership during withdrawals.
• We may share limited transaction data with payment processors to facilitate your deposits and withdrawals. This sharing is limited to what is strictly necessary for the transaction.
• We do not use your payment data for marketing purposes.
• Transaction histories are retained for the period required by our internal record-keeping procedures, even after an account is closed.

5. Sharing Your Data

BetPro Live does not sell your personal data. We do not pass your information to advertisers or data brokers. However, there are specific circumstances where we share data with trusted third parties as part of running the platform properly.

• Payment processors: To process your JazzCash, Easypaisa, Raast and other PKR transactions, we share the necessary payment information with our payment processing partners. They handle this data under their own privacy obligations.
• Identity verification providers: Where identity checks are required, your identity documents and personal details may be shared with a third-party verification service to confirm your identity.
• Technology and hosting providers: The platform is hosted on secure infrastructure. Our hosting and technology providers may have access to certain data as part of delivering the platform service, and are bound by contractual data protection obligations.
• Fraud and security services: We may share technical data (such as IP addresses and device fingerprints) with security services to identify and prevent fraudulent activity on the platform.
• Business transfers: In the event that BetPro Live undergoes a merger, acquisition or transfer of assets, player account data may be transferred to the acquiring entity as part of that transaction. You would be notified of any such change.

In all cases, we only share the minimum amount of data necessary for the purpose described. Third-party providers who handle your data are selected carefully and are required to handle it securely and in accordance with applicable data protection standards.

6. Cookies & Tracking

BetPro Live uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device when you visit a site. They help the platform work properly, remember your preferences and understand how players use the service.

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language and region preferences, and enable secure transactions. The platform cannot work properly without these.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where users drop off and how the app performs on different devices. This data is aggregated and does not identify individual players.
• Functional cookies: These remember choices you have made, such as preferred deposit method or display settings, so you do not have to set them again each visit.
• Security cookies: These help detect unusual activity, protect against fraud and identify suspicious login attempts.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect how the platform functions, including your ability to log in or complete transactions. Non-essential cookies can be disabled without affecting core platform access.

7. Data Security

Keeping your personal data secure is a priority for BetPro Live. We apply technical and procedural security measures to protect your information from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and the BetPro Live platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active.
• Account passwords are stored using one-way hashing. BetPro Live staff cannot view your password — only you know it.
• Access to player data within BetPro Live is restricted to staff who genuinely need it to perform their role, such as customer support and security teams.
• We conduct regular internal reviews of our data handling processes to identify and address potential vulnerabilities.
• Payment data is handled by PCI-compliant payment processors. Full card or wallet credentials are never stored on BetPro Live's own servers.

Despite our best efforts, no system connected to the internet can be guaranteed to be completely secure. If you have reason to believe your account has been compromised, contact BetPro Live support immediately and change your password. You also play a role in keeping your account secure — do not share your login details with anyone.

8. Data Retention

BetPro Live retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by our internal compliance and record-keeping procedures.

• Active accounts: Data is retained for the full duration that your account is active on the platform.
• Closed accounts: After an account is closed — whether by you or by BetPro Live — we retain account records and transaction histories for a defined period as required by internal procedures. This allows us to handle disputes, respond to queries and maintain audit trails.
• Identity verification records: Documents submitted for identity verification are retained for the period required by our verification procedures, after which they are securely deleted.
• Support communications: Chat logs and email correspondence with support are retained for a reasonable period to enable follow-up and quality review, then deleted.

When data is no longer required and the retention period has passed, it is deleted or anonymised securely. Anonymised data — where you cannot be identified from it — may be retained for longer periods for statistical and platform improvement purposes.

9. Your Rights Over Your Data

As a BetPro Live player, you have the following rights regarding your personal data. To exercise any of these rights, contact BetPro Live support with your request.

To submit any data rights request, contact BetPro Live support. We will acknowledge your request promptly and work to resolve it within a reasonable timeframe.

10. Minors

BetPro Live is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or is being used by a minor, the account will be suspended immediately, any associated data will be deleted and any funds in the account will be dealt with in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe a minor has registered or used a BetPro Live account, please contact support immediately with the relevant account details so we can investigate and take appropriate action without delay.

11. Third-Party Links

The BetPro Live platform may contain links to pages within the platform that reference third-party services — for example, payment providers like JazzCash or Easypaisa. When you leave the BetPro Live platform and visit a third-party site or app, this Privacy Policy no longer applies.

BetPro Live is not responsible for the privacy practices of third-party services. We encourage you to read the privacy policies of any third-party platforms you use in connection with your BetPro Live account, particularly your payment provider, before sharing personal information with them.

12. Policy Updates

BetPro Live may update this Privacy Policy from time to time to reflect changes to how we operate, the services we offer or our data handling practices. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your data, we may also notify you directly via email or an in-platform notification. Your continued use of BetPro Live after an updated policy is published constitutes your acceptance of the changes.

We recommend reviewing this page periodically, particularly before making large deposits or providing additional personal information to the platform.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, BetPro Live support is available around the clock.

When submitting a data rights request, please include your registered email address and a clear description of your request so we can locate your account and handle your query as quickly as possible. We aim to acknowledge all privacy-related queries within 2 business days.